Lumina Collection Group (“Lumina Collection Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and protect it, and your choices regarding your information and communications from us.
We may collect personal information that you provide directly to us, including:
We may use your information to:
If you provide your mobile phone number and consent to receive text messages from Lumina Collection Group, you may receive text messages related to your inquiry, estimate, appointment, order, installation, project, customer service request, or other business-related communications.
Where you have provided appropriate consent, we may also send promotional or marketing messages.
Message frequency may vary depending on your interactions with us. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance or contact us at 818-647-0007 or info@luminacollectiongroup.com.
Consent to receive text messages is not a condition of purchasing goods or services.
Mobile information, including phone numbers and SMS opt-in consent data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell or rent your personal information.
We may share information with trusted service providers that help us operate our business, such as customer relationship management and scheduling platforms, payment processors, communications providers, website providers, and other vendors that perform services on our behalf.
These service providers may only receive information reasonably necessary to perform their services for us and are expected to handle that information appropriately.
We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, employees, or business.
SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
While we take reasonable steps to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill legal and contractual obligations, resolve disputes, and enforce our agreements.
You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law.
To make a privacy-related request, contact us at info@luminacollectiongroup.com or 818-647-0007.
You may opt out of SMS communications at any time by replying STOP.
We may use third-party platforms and service providers to operate our business, including scheduling, customer management, payment processing, and communication services. Those providers may process information on our behalf in connection with the services they provide to us.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. When changes are made, the updated policy will be posted with a revised “Last Updated” date.
If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact:
